https://classyurbanshop.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://classyurbanshop.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
You have 7 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.
Once we receive your returned item, we will inspect it and process your refund via e-wallet or bank transfer depending on your selected option, and this cannot be changed after option has been registered.
Return The Item
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.