Refund Policy

https://classyurbanshop.com may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://classyurbanshop.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

You have 7 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.

Refund Process

Once we receive your returned item, we will inspect it and process your refund via e-wallet or bank transfer depending on your selected option, and this cannot be changed after option has been registered.

Return The Item

Place the item in its original packaging, including any accessories, tags or labels. Always ensure your return slip is signed by our agents. That is your proof of return.

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.